Frequently Asked Questions

 

You create "Extraordinary Jewelry for Extraordinary Women" what makes a woman extraordinary?

Extraordinary women are confident charismatic women who pursue their own joy wherever it may lead. They balance many roles but are always true to themselves: independent spirits who forge their own path and inspire others to do the same.

What inspires your designs and creative process?

"I've always been inspired by fashion, nature, and my travels around the world.  The elegant fabrics in a gown, the striking colors in an exotic flower, the the mood of a place all greatly influence my work.

Designing for me is a sacred creative journey.  It starts with the raw materials, the weight of a gemstone in my hand, the sparkle of thousands of facets against the skin, the flash of light from polished precious metals.  With these materials, I create one-of-a-kind jewelry pieces that are unique and timeless.

Purely handmade pieces are rare in our modern world.  Every detail in my jewelry designs possesses a love and tradition of artisanal hand-craftsmanship found only in true couture.

When I design, I invite you to take a creative journey with me, to explore and be inspired by a sense of wonder and beauty.  And my hope is that you will want to take this journey with me again and again." - Michelle Pajak-Reynolds  Learn more about Michelle and her creative process.

How much is shipping?

All orders include FREE 2-3 day  ground shipping (continental US-please allow more time for orders to Hawaii and Alaska) with tracking via USPS Priority Mail. Express overnight shipping starts at $39.95. 

How soon will my order ship?

In stock items ship within 24-48 hours of your order. Please note that shipments are not made on Sundays or US holidays.  Custom orders may require 4-8 weeks. Email notifications including tracking numbers are sent when your order ships.

Can I cancel or modify my order?

Unshipped orders may be canceled or modified.  Contact the studio at 330.554.7560 or info@michellepajakreynolds.com to submit your request.

How do I place a custom order?

Custom orders are always welcome. Contact the studio at 330.554.7560 or info@michellepajakreynolds.com to start a conversation about your special piece

Custom design services are available at the following levels:

Full Couture: Original one-of-a-kind design made just for you and inspired by an infinite number of reference materials

Custom: An existing design with slight modifications to the basic original design, such as, changing the clasp style or earring finding, or adding additional embellishments

Made-to-order: An existing design with elemental changes (colors, gemstones, or metal types) but no changes to the basic original design

What is your return/exchange policy?

If you are unhappy with an item purchased from the online store you may return it within 10 days of receipt of your purchase. Items purchased through an authorized retailer should be returned to the retailer and are subject to that store's return policies.  Returns will not be accepted for items purchased on sale, special orders, custom orders or international orders. Items must be returned in their original packaging and in perfect unworn condition.  

Each return and exchange request is unique.  To return or exchange an item, contact the studio at 330.554.7560 or info@michellepajakreynolds.com for shipping instructions.  Packing and return shipping instructions will be sent via email. For your protection and piece of mind, please insure your package for the full purchase amount. Michelle Pajak-Reynolds Studios LLC is not responsible for items damaged due to improper packaging or lost in transit. Credits are refunded upon receipt of the item and via the original payment method. Typically credits appear on your account statement within 3-5 business days. Refunded credits do not include shipping charges. You will receive an email notification when your return in being processed.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Paypal and Paypal Credit

How do I care for my jewelry?

Visit the jewelry care tips page to learn more about caring for your pieces

How do I get my jewelry repaired or adjusted?

Repair services are available for pieces due to breakage or damage from normal wear and tear.  Some repairs may incur a modest service fee. Elective services such as ring sizing or necklace and bracelet length adjustments may also incur a charge. Each situation is unique and while Michelle does her best to accommodate all repair and adjustment requests, some designs may not be easily repaired or modified. In these situations, she would be happy to create a custom piece to meet your needs.  Contact the studio at 330.554.7560 or info@michellepajakreynolds.com to request a service fee quote and shipping instructions.  Michelle Pajak-Reynolds Studios LLC is not responsible for items serviced by another jeweler.

How do I order jewelry for my store?

Wholesale order are always welcome.  Contact the studio at 330.554.7560 or info@michellepajakreynolds.com to request a lookbook and line sheet

How secure is your online store?

This store uses Squarespace Commerce and processes payments via Stripe. Stripe is certified at PCI Service Provider Level 1, the most stringent level of security certification.