Returns and Exchanges

We want you to be happy with your jewelry purchase, but if you are not satisfied with an item purchased from our online store you may return it within 10 days of receipt of your purchase. Items must be returned in their original packaging and in perfect unworn condition.  Items purchased through an authorized retailer should be returned to the retailer and are subject to that store's return policies.  Returns will not be accepted for custom orders or international orders. 

Each return and exchange request is unique.  To return or exchange an item, contact our studio at 330.554.7560 or for shipping instructions.  Packing and return shipping instructions will be sent via email. For your protection and piece of mind, please insure your package for the full purchase amount. Michelle Pajak-Reynolds Studios LLC is not responsible for items damaged due to improper packaging or lost in transit. Credits are refunded upon receipt of the item and via the original payment method. Typically credits appear on your account statement within 3-5 business days. Refunded credits do not include shipping charges. You will receive an email notification when your return in being processed.